Terms & Conditions
We require the original FineTech
invoice for all returns or exchanges. Customers who purchase online products may send Finetech a copy of the invoice in lieu of the original.
All products to be returned or
exchanged must have their complete original packaged materials including any
manuals, printed materials, discs, etc. included. All returned goods must be in
resale condition, inspected and approved by our staff within 7 business days (14 days for online purchases), items may be returned under the
following conditions*:
Defective products may be returned for
exchange, or credit. Unopened and unused products are eligible for exchange or
credit. Specially Ordered Products cannot be returned or refunded but if there
is manufacturing defect found, the product may be returned for replacement only. LCD Monitors with less than 7 dead pixels and Notebooks with less than
4 dead pixels are not considered defective. See manufacturer's warranty for
dead pixel policy replacement. Opened or used products will be subject to a
restocking charge of 25% minimum.There are no returns or exchanges on all
printer cartridges/toners, blank media (CD/DVD/etc.), opened software, OEM
software, headsets and all cables excluding Ethernet cables. FineTech Computers
reserves the right to charge higher restocking fees for any special
circumstances, such as damaged packaging, missing CD, etc. PHYSICALLY DAMAGED
AND CLEARANCE PRODUCTS WILL NOT BE ACCEPTED. There is no exchange, refund, or
credit, on select items. Some items have specific sales conditions. For
example, on printer exchanges, the customer will only receive an exchange on
the printer, not the ink cartridge/toner. Please refer to your invoice or ask
in store for more information. After 7 days from purchase (14 days for online
purchases), Fine Tech Computers will only accept defective products for
warranty service (see warranty policy below).There are no refunds on new, used,
opened, unopened, or defective products after the 7 day period (14 day period
for online purchases).
Note: There are no refunds on Labor,
Installation, Extra for uses of Visa/Master cards or shipping charges.
Warranty Policy
All warranty periods indicated are
from Fine Tech, unless otherwise noted, and are limited by the manufacturer's
warranty policies. Actual manufacturer warranty periods may vary depending on
product and manufacturer and may be longer than the warranty period covered by
FineTech. Please refer to the Manufacturer's website or product manuals/packing
for more information. Generally the manufacturer’s limited warranty will only
cover the product for manufacturing defects and will not cover any physical
damage to the product from misuse, dropping, physical damage etc. In no way
does FineTech warranty any product for fitness of use or for representations
made by the manufacturer. Unless otherwise stated, all products purchased from
FineTech are covered by a minimum 7 day in-store direct exchange warranty
policy.
To receive warranty service on any
product from FineTech, the product must be brought in with the original invoice
and tested by our technicians (for online purchases, see below).
If the product is deemed defective,
you may be provided with a direct exchange* or will be required to fill out an
RMA form so that we may send the item to the supplier or manufacturer for
warranty service. Depending on the manufacturer’s warranty policy, the product
may be repaired or replaced. This may take 4 to 8 weeks. A copy of the RMA form
will be given to you; please do not lose this form it is your responsibility to
keep it in a secure location. FineTech reserves the right to refuse to release
any items left in our possession without the proper RMA form.
FineTech reserves the right to
substitute a comparable model at the current market value of your item.
For more information about FineTech or
the products we distribute please go to http://www.finetech.ca/contactus
FineTech Door Automation Terms and conditions:-
The installed automatic door system will remain the property
of FineTech until the complete payment is made.
All automatic door system sales are final and the allocated payment will not be refunded.
A one year
parts and labour warranty will be provided upon installation of the system.
Any damages and/or malfunctions that are NOT the result of faulty parts or manufacturing defects, a service charge minimum of $150 will be required for additional service.
For warranty or service calls there will
be a visitation charge. (Depending upon the distance required to travel.)