Terms & Conditions
We require the original Finetech invoice for all returns or exchanges. Customers who purchase online may send us a copy of their invoice instead of the original.
All products to be returned or exchanged must have their complete original packaged materials including any manuals, printed materials, disks, and cablings. All returned goods must be in resalable condition, inspected and approved by our staff within 7 days of purchase (14 days for online purchases).
Defective products may be returned for exchange, or credit. Unopened and unused products are eligible for exchange or credit. Specially Ordered Products cannot be returned and refunded but if there is mannufaturing defect found, may be returned for exchange with same item, or repair. LCD Monitors with less than 7 dead pixels and Notebooks with less than 4 dead pixels are not considered defective. See manufacturer's warranty for dead pixel policy replacement. Opened or used products will be subject to a restocking charge of 15% minimum.There are no returns or exchanges on all printer cartridges/toners, blank media (CD/DVD/etc.), opened software, OEM software, headsets and all cables excluding Ethernet cables. Finetech Computers reserves the right to charge higher restocking fees for any special circumstances, such as damaged packaging, missing CD, etc. PHYSICALLY DAMAGED AND CLEARENCE PRODUCTS WILL NOT BE ACCEPTED. There is no exchange, refund, or credit, on select items. Some items have specific sales conditions. For example, on printer exchanges, the customer will only receive an exchange on the printer, not the ink cartridge/toner. Please refer to your invoice or ask in store for more information. After 7 days from purchase (14 days for online purchases), Fine Tech Computers will only accept defective products for warranty service (see warranty policy below).There are no refunds on new, used, opened, unopened, or defective products after the 7 day period (14 day period for online purchases).
Note: There are no refunds on Labour, Installation, Extra for uses of Visa/Master cards or shipping charges.
Warranty Policy
All warranty periods indicated are from Fine Tech, unless otherwise noted, and are limited by the manufacturer's warranty policies. Actual manufacturer warranty periods may vary depending on product and manufacturer and may be longer than the warranty period covered by Finetech. Please refer to the Manufacturer's website or product manuals/packing for more information. Generally the manufacturer’s limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, physical damage etc. In no way does Finetech warranty any product for fitness of use or for representations made by the manufacturer. Unless otherwise stated, all products purchased from Finetech are covered by a minimum 30 day in-store direct exchange warranty policy.
To receive warranty service on any product from Finetech, the product must be brought in with the original invoice and tested by our technicians (for online purchases, see below).
If the product is deemed defective, you may be provided with a direct exchange* or will be required to fill out an RMA form so that we may send the item to the supplier or manufacturer for warranty service. Depending on the manufacturer’s warranty policy, the product may be repaired or replaced. This may take 4 to 8 weeks. A copy of the RMA form will be given to you; please do not lose this form it is your responsibility to keep it in a secure location. Finetech reserves the right to refuse to release any items left in our possession without the proper RMA form.
Finetech reserves the right to substitute a comparable model at the current market value of your item.
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